Frequently Asked Questions

Macks is an AI-powered visual production platform built for manufacturers of physical products, from home, electronics, to fashion. It helps you generate, edit, style, and repurpose product visuals in minutes, without photoshoots, Photoshop, or complex workflows. Our goal is to 10x your existing content.

Macks is built for manufacturers, interior brands, and creative teams who need to scale product visuals quickly and consistently. It is also used by content creators and designers who want to streamline their workflows.

No. Macks is designed to be simple and intuitive. Just upload or generate an image, choose a tool (edit, background swap, packshot, etc.), and apply changes with natural language prompts or object detection.

Macks can replace most product and lifestyle photography, reducing cost and turnaround time significantly. Some brands still combine Macks with traditional photography for flagship campaigns. Macks works particularly well at taking existing assets and either changing backgrounds, products or editing for different aesthetics.

Yes. Every new user gets a free trial with a set number of credits to explore the platform.

We offer three plans: Creator – $279/year (individuals and freelancers); Pro – $758/year (teams with higher render volumes); Enterprise – $4,500/year (manufacturers who need advanced features, multiple seats, and priority support).

Each action uses credits. Examples include: Render creation (advanced) = 32 credits; Outpainting = 22 credits; Upscaling = 12 credits; Video creation = 200 credits per second.

You can top up credits or upgrade to a higher plan.

Credits reset each billing cycle. For heavy users, Pro and Enterprise plans include higher credit bundles.

Yes. For Pro, and Enterprise plans, credits are pooled for all team members.

Single-Seat = one user login. Multi-Seat = multiple accounts under one subscription with shared credits, storage, and collaboration tools.

You can upgrade your plan or purchase additional storage. Assets are never deleted without warning.

Macks enables you to: Generate new product visuals from scratch; Edit and enhance existing images with prompts; Remove, modify, or replace objects with precision; Expand canvases with Outpainting; Create lifestyle renders from style presets; Produce 360° packshots and short videos; Generate line drawings for spec sheets; Relight, change zoom level, camera angle, interior style in batches; Upscale images to 4K/8K; AI gallery & separate content management system.

Edit & Enhance lets you make quick natural language edits (lighting, colour, style) without manually masking objects.

Remove or Modify uses object detection to auto-mask items, allowing you to right-click and change colour, texture, or remove them entirely.

Outpainting extends the canvas beyond the original frame, useful for reframing, adding context, or repurposing images.

Yes. Batch editing allows you to generate multiple packshots, angles, and styles at once, ensuring consistency at scale.

Yes. Product fidelity is maintained using segmentation, masking, and AI-enhanced prompts.

JPG, PNG, and WebP are supported. For best results, upload high-resolution images. 3D model support is in development.

Standard outputs are HD. Upscaling is available up to 4K/8K. Videos render at 1080p by default.

Yes. Macks uses fine-tuned photorealistic models optimised for interiors and product renders.

Yes. You can specify colours via hex codes or the colour menu, with opacity controls for overlays.

No. Even as models are upgraded, the interface and workflow remain consistent.

In your secure Macks cloud repository. Enterprise customers can request region-specific storage.

Yes. You retain full commercial rights to everything generated in Macks.

Only if you opt in. By default, your content remains private.

Yes. We follow GDPR standards, and Enterprise plans include custom agreements if required.

Visit our website to create an account. You can start with a free trial or choose a subscription.

Creator plans are single-seat. Pro and Enterprise allow multiple users and team management.

You will keep access until the end of your billing cycle. Your assets remain available for download.

Yes. We provide tutorials and how-to videos for all users. Pro and Enterprise plans include tailored onboarding and team training.

Our support team is available via chat and email. Pro and Enterprise customers receive priority support.